Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within three (3) business days after delivery. You must notify our Customer Care Department by either e-mail or telephone and keep the packaging and the items involved in the claim at hand .You may return any unopened merchandise in its original condition within 3 days of receiving your order. You will be charged a 30% restocking fee.
NOTE: Return authorization is required. Email us at or 7188256000 prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error.
Please include the following information with your return:
* Full name:
* Street Address:
* Zip Code:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return:
Please follow the instructions on our return form, to ship back the merchandise. If you have any questions about returning merchandise, please e-mail us at: or call us at: 7188256000
Merchandise must be shipped to the following address: BEST BUY PERFUMES INC. 1809 Kings Highway BROOKLYN N.Y.11229. We will not be responsible for, nor issue a refund, if notified after three (3) business days.